Individual dentist’s requirements are determined by an initial assessment which allows us to determine the needs of the practice without preconceived notions or a ‘one size fits all’ offering. We combine the dentist’s intimate knowledge of the practice with the unprejudiced eye of the outside observer to customize our process.

Coaches: Linda Anderson, Karly Edwards, Sue Mason, and Corinne Birrell

Managing change requires team buy-in. The offsite Team Workshop is designed to facilitate understanding and implementation. We look at where the practice is now, share the new vision (including mission and goals) and discuss how to get there as part of our implementation overview. We also review the strategic plan, training schedule, team goal setting and more.

Coaches: Linda Anderson, Sue Mason and Corinne Birrell

The Executive Coaching program is a powerful tool that puts you on a path to greater productivity, success, understanding and well-being. Together, we will create a strategic plan with tangible solutions. This can be an ongoing program – blending online and real time evaluations, coaching sessions, and business consultation. The goal is to help you to be your better, best self.

Coaches: Sue Mason

You have dentistry down to a science! Are your business tools and processes holding up their end of the bargain? This comprehensive training program covers essential topics that can enhance your operational success: software, scheduling, chart audits, payment options, defining roles, hygiene retention/administration, practice monitoring, downtime management and more. Plus, learn about The New Patient Experience.

Coaches: Linda Anderson, Sue Mason and Karly Edwards

Dental hygienists play an essential role in supporting patients and the doctor, facilitating true health-centered dentistry. Our Hygiene Optimization coaching provides insights and strategies get the most out of hygiene services. We cover a range of topics, such as links between oral care and pre-existing medical conditions, patient experience, chart documentation, reviewing and implementing non-surgical periodontal therapy programs and beyond.

Production and Case Acceptance

• Understand the importance of integrating technology into the practice
• Discover the different types of learning and communication styles and how to apply these concepts during patient communication
• Develop case presentation skills which will establish trust and rapport with the patient and how to present treatment recommendations with ease and will support case acceptance
• Understand how improving patient communication in the hygiene room benefits the entire office with smooth clinical handoffs in the operatory and in the administrative area

Coaches: Corinne Birrell

Your dental assistant is the glue that holds the clinical room together. Learn how to optimize your processes, develop protocols, enhance communication & patient rapport, share case presentations skills, and present treatment recommendations. We also explain how patient communication makes everyone else’s jobs easier across your practice.

Coaches: Karly Edwards

Ownership Support coaching provides new and experienced practice owners with a deeper understanding of the business of dentistry. Learn about Industry norms and benchmarks. Discover how to track Key Performance Indicators alongside your team. Gain and greater understanding of your break even. We cover a wide range of subjects to help you enhance your bottom line.

Coaches: Linda Anderson and Sue Mason